Frequently Asked Questions
Cheery & cheeky illustrated paper goods assured to brighten your day. Handmade with love on 100% recycled paper in Charlotte, NC.
How long does it take for my order to ship?
Orders ship out Monday - Friday. We do our best to ship orders next business day whenever possible.
Depending on inventory availability, most orders ship out within 1-3 business days. In rare cases, some might take up to 5 business days to be processed and leave our studio. In these situations we will contact you to let you know.
All orders ship via USPS First Class Mail, unless the Priority Shipping upgrade has been purchased. The USPS estimates First Class Mail delivery times between 2-5 business days for domestic orders. The Priority Mail delivery estimate is 1-3 days. International orders are estimated at 2-4 weeks.
We cannot guarantee USPS delivery times.
*RUSH SHIPPING: Please contact us before placing your order to make sure we can ship your order faster than scheduled.
We cannot verify addresses, please make sure the address provided is correct.
Please contact us if you have any questions about your order.
Do you charge sales tax?
We collect sales tax within the state of North Carolina at 7.25%.
Is my transaction secure?
Yes! Our payments are processed through PayPal. You can read more about PayPal security here.
What forms of payment do you accept?
We use Paypal. You can use your Paypal account or pay with a major credit card through Paypal without creating an account.
What is your return and refund policy?
Unused and unopened orders may be returned within 7 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (though shipping costs are non-refundable). Used, opened, customized, and/or final sale items cannot be returned. Please contact us for instructions if you wish to return your items.
Can I find your products locally?
Yes! We are sold at a variety of retail stores across the US. We're also sold online on Etsy, Society6 and Spoonflower
Can I place a custom order?
Unfortunately, we cannot make custom products. However, we are interested in working on licensing and commercial illustration opportunities. If you are interested in working with us, please get in touch. We'd love to talk to you about your project.
Still have questions? Get in touch!